Matte Elsbernd Design Operations & Program Management Seasoned professional with track record in the hands-on skills involved with technical & design solutions who uses that expertise to hold the conversations and build the teams that get things built. A natural problem-solver who is used to stepping into ambiguity to create process and into chaos to create order. The role I enter is rarely the role I end up in, as I see and fill the gaps that are presented as I identify gaps in organizations and assume ownership for problems that exist. To resolve the problems, I influence and lead those around me to identify and implement solutions. When organizations and customer needs change, I work with partners to identify needed changes and work to continually improve processes and solutions. 415) 283-7838 matte.elsbernd@gmail.com matte.elsbernd.net www.linkedin.com/in/matteelsbernd Design Program Manager, Experience Design (Risk/Compliance/Business Assurance) @ Wells Fargo 07/2020 - Present - Analyze the impact of Corporate Policies and Government Regulations on Experience Design team deliverables and workflows. - Write controls to mitigate compliance risk in design processes. - Manage teams implementing process controls and maintaining evidence of those controls. - Develop process documentation (Confluence/Word/Excel) for the business assurance processes for the Experience Design team. - Maintain tracking documentation (Confluence/JIRA/SharePoint) for the business assurance efforts for the Experience Design team. - Collaborate with similar teams in the organization to improved processes and approach towards solving for compliance risk within the company. UX Lead/Design Program Manager, Experience Design (Digital Wallets/Native) @ Wells Fargo 11/2016 - 03/2021 - Researched and maintained team's knowledge base on digital wallet technology and best practices. - Researched behavior and technical requirements effecting UX flows on iOS and Android platforms. - Documented UX flows and behaviors. - Managed production of UX deliverables for project work. - Acted as Native SME for larger Experience Design team. - Acted as Native Device UAT SME for larger Experience Design team. - Acted as Digital Wallet SME for larger Experience Design team. Senior Producer, Experience Design @ Wells Fargo 02/2016 - 11/2016 (Contractor) - Managed delivery of UX deliverables for projects enhancing various digital experiences, including websites and mobile apps. - Managed relationships between Experience Design team and partners in Product Management, Development, and other teams within company. Director, Professional Services @ IO Integration 03/2014 - 10/2014 - Managed a growing, remote team (10+) of Project Managers (PMs) and Digital Asset Management (DAM) workflow consultants & technology specialists. - Led company's efforts to shift from a technical solutions organization to a wider business consulting organization. Sr. Project Manager, Professional Services @ IO Integration 06/2012 - 03/2014 - Helped build out the Project Management (PM) capabilities of a growing systems integration company's Professional Services team. Sloan Fellow (MSx) @ Stanford Graduate School of Business (GSB) 07/2009 - 06/2010 - Attended Stanford's GSB for their full-time, in-person, one-year Sloan Fellowship Program (now Masters of Science in Business (MSx)) is an exclusive full-time business degree for mid-career professionals. - Additionally, took classes in the Hasso Plattner Institute of Design (d.school). Studio Manager (Interactive), Creative Services @ Charles Schwab 04/2007 - 01/2008 - Led a team (13+) made up of visual designers as well as front-end and back-end developers that delivered banner ads, email templates, web landing/jump pages, and internal web applications for internal clients. Producer (Interactive) Creative Services @ Charles Schwab 05/2004 - 07/2004, 09/2004-10/2004 and 12/2005-04/2007 (Contractor) - Led the delivery of 5-20 concurrent projects (each cycle), for the internal creative services agency that produced banner ads, email templates, jump/landing pages, and internal web applications. Lead/Senior Project Producer @ FriendFinder 04/2005 - 10/2005 - Enhanced Project Management (PM) discipline and oversaw a growing team of Project Producers. - Built out the User Experience (UX) discipline and acted as de facto Director of User Experience. Group Creative Director (Interactive) @ Irma S. Mann Strategic Marketing 10/2000 - 10/2001 - Expanded the interactive capabilities & offerings of a traditionally print-focused travel marketing agency.