Matte Elsbernd  
Design Operations & Program Management
Seasoned professional with track record in the hands-on skills involved with technical & design solutions who uses that expertise to hold the conversations and build the teams that get things built. A natural problem-solver who is used to stepping into ambiguity to create process and into chaos to create order. The role I enter is rarely the role I end up in, as I see and fill the gaps that are presented as I identify gaps in organizations and assume ownership for problems that exist. To resolve the problems, I influence and lead those around me to identify and implement solutions. When organizations and customer needs change, I work with partners to identify needed changes and work to continually improve processes and solutions.

415) 283-7838
matte.elsbernd@gmail.com
matte.elsbernd.net
www.linkedin.com/in/matteelsbernd

Design Program Manager, Experience Design (Risk/Compliance/Business Assurance) @ Wells Fargo
07/2020 - Present
- Analyze the impact of Corporate Policies and Government Regulations on Experience Design team deliverables and workflows.
- Write controls to mitigate compliance risk in design processes.
- Manage teams implementing process controls and maintaining evidence of those controls.
- Develop process documentation (Confluence/Word/Excel) for the business assurance processes for the Experience Design team.
- Maintain tracking documentation (Confluence/JIRA/SharePoint) for the business assurance efforts for the Experience Design team.
- Collaborate with similar teams in the organization to improved processes and approach towards solving for compliance risk within the company. 

UX Lead/Design Program Manager, Experience Design (Digital Wallets/Native) @ Wells Fargo
11/2016 - 03/2021
- Researched and maintained team's knowledge base on digital wallet technology and best practices.
- Researched behavior and technical requirements effecting UX flows on iOS and Android platforms.
- Documented UX flows and behaviors.
- Managed production of UX deliverables for project work.
- Acted as Native SME for larger Experience Design team.
- Acted as Native Device UAT SME for larger Experience Design team.
- Acted as Digital Wallet SME for larger Experience Design team.

Senior Producer, Experience Design @ Wells Fargo
02/2016 - 11/2016 (Contractor)
- Managed delivery of UX deliverables for projects enhancing various digital experiences, including websites and mobile apps.
- Managed relationships between Experience Design team and partners in Product Management, Development, and other teams within company.

Director, Professional Services @ IO Integration
03/2014 - 10/2014
- Managed a growing, remote team (10+) of Project Managers (PMs) and Digital Asset Management (DAM) workflow consultants & technology specialists.
- Led company's efforts to shift from a technical solutions organization to a wider business consulting organization.

Sr. Project Manager, Professional Services @ IO Integration
06/2012 - 03/2014
- Helped build out the Project Management (PM) capabilities of a growing systems integration company's Professional Services team.

Sloan Fellow (MSx) @ Stanford Graduate School of Business (GSB)
07/2009 - 06/2010
- Attended Stanford's GSB for their full-time, in-person, one-year Sloan Fellowship Program (now Masters of Science in Business (MSx)) is an exclusive full-time business degree for mid-career professionals.
- Additionally, took classes in the Hasso Plattner Institute of Design (d.school).

Studio Manager (Interactive), Creative Services @ Charles Schwab
04/2007 - 01/2008
- Led a team (13+) made up of visual designers as well as front-end and back-end developers that delivered banner ads, email templates, web landing/jump pages, and internal web applications for internal clients.

Producer (Interactive) Creative Services @ Charles Schwab
05/2004 - 07/2004, 09/2004-10/2004 and 12/2005-04/2007 (Contractor)
- Led the delivery of 5-20 concurrent projects (each cycle), for the internal creative services agency that produced banner ads, email templates, jump/landing pages, and internal web applications.

Lead/Senior Project Producer @ FriendFinder
04/2005 - 10/2005
- Enhanced Project Management (PM) discipline and oversaw a growing team of Project Producers.
- Built out the User Experience (UX) discipline and acted as de facto Director of User Experience.

Group Creative Director (Interactive) @ Irma S. Mann Strategic Marketing
10/2000 - 10/2001
- Expanded the interactive capabilities & offerings of a traditionally print-focused travel marketing agency.