Matte Elsbernd Design Operations & Program Management A natural problem-solver who steps into ambiguity in order to create process & order. I work with partners to identify desired improvements and key priorities before developing the necessary automations, diagnostics, and dashboards needed to make workflow & process enhancements, and to report on their effectiveness. matte.elsbernd@gmail.com www.linkedin.com/in/matteelsbernd Avalara (Remote - San Francisco) ------------------------------------------------------------------------------------------ Lead UX Program Manager, PXG (DesignOps) 08/2021 – 03/2025 Focusing on the fundamental elements of moving UX work through to completion, I was hired to build out Design Operations for Avalara's globally-distributed Product Experience Group (PXG). • Managed PXG’s participation in Avalara’s SDLC, PDLC, and Quarterly & Yearly Planning. • Created Capacity Tracking reporting in Jira & Confluence, enhancing management visibility, enabling better prioritization, and improving awareness of key team-performance metrics. • Streamlined administration of design & research-related tools (including Dovetail, Figma, FullStory, & Miro) through enhanced documentation (usage & procurement) and improved tool configuration. • Automated key demand-grooming tasks using Jira & Slack to enhance the quality of work requests in Jira, enhance the quality of reporting dashboards, and remove distractions from UX teams. • Developed comprehensive team documentation in Confluence/SharePoint, improving onboarding and enhancing team access to tool & process-related best practices. • Enhanced team health efforts, tracked team budgets, and coordinated organizational documentation & discussions. Wells Fargo (Hybrid - San Francisco) ------------------------------------------------------------------------------------------ Design Program Manager, XD (Risk/Compliance) 07/2020 – 08/2021 Recognizing my skill at delivering complex & ambiguous assignments, I was asked to build out the Business Assurance activities for Wells Fargo’s Experience Design (XD) team. • Managed delivery & enforcement of business assurance efforts across XD. • Researched & documented the impact of Corporate Policies and Government Regulations – in partnership with company Risk and Control Partners – on XD’s processes & deliverables. • Worked with XD teams to develop effective controls & improvements to the design process that met compliance requirements with minimal impact on the speed & quality of deliverables. Design Program Manager, XD (Native) 10/2019 - 03/2021 Leveraging my expertise with native app UX, I was asked to help define core native experiences & functionality across UX, product, engineering, and QA teams. • Managed delivery & implementation of UX deliverables for various native elements of the Wells Fargo app. • Researched & documented the technology behind delivering core elements of an app experience (notifications, permissions, accessibility, etc.) to work with both native and webview experiences. • Advised Product Strategy & UX project teams on impact of newly introduced Android and iOS features & capabilities. Design Program Manager, XD (Pay With Wells Fargo) 07/2017 – 10/2019 Extending the UX leadership I brought to the Android Wells Fargo Wallet, I was asked to take on a larger role for a new Android & iOS native app project. • Managed delivery of UX deliverables for the Android and iOS-based "payments start page" project. • Researched & documented the technology behind delivering the desired UX on iOS & Android devices while meeting accessibility compliance. • Expanded XD's processes for doing UAT testing across a wider range of Android and iOS phones & tablets. Design Program Manager, XD (Wells Fargo Wallet) 11/2016 – 07/2017 Identifying the immediate impact I had on assigned projects, I was converted from a contractor to an employee and asked to help manage UX efforts for their digital wallet product. • Managed delivery & implementation of UX deliverables for the Android NFC wallet project. • Researched & documented the technology behind NFC/Digital Wallets. • Developed XD's processes for doing UAT testing across a limited range of Android phones. Senior Producer, XD 02/2016 – 11/2016 Relying on my track record of efficiently & effectively managing delivery of the work by UX teams, I was brought on as a contractor to help the XD team do the same. • Managed delivery of UX deliverables for various Wells Fargo app projects. IO Integration (Remote - San Francisco) ------------------------------------------------------------------------------------------ Director, Professional Services 04/2014 – 10/2014 Building on my success in improving the delivery of work done for their largest clients, I was asked by IO Integration to refine and expand their Professional Services practice. • Led a distributed team of Project Managers, Digital Asset Management (DAM) Workflow Consultants, and Technology Specialists. • Supported IO Integration’s transition from a DAM Integrator to a Creative Workflow Consultancy by restructuring and enhancing the Professional Services team. Sr. Project Manager, Professional Services 06/2012 – 04/2014 Capitalizing on my experience managing the delivery of work by teams, I was hired by IO Integration to improve delivery for their biggest clients. • Led discovery workshops, created SOWs, developed project schedules, maintained financial reporting, and coordinated communication between IO Integration, clients (including Apple, GoPro, Office Depot, and Kohl’s), and our software partners (including iBrams, Dalim, Xinet, and censhare). • Improved project management processes and mentored junior Project Managers. Stanford Graduate School of Business (Onsite - Palo Alto) ------------------------------------------------------------------------------------------ Sloan Fellow (MSx) 07/2009 – 06/2010 Enhancing the on-the-job experience earned throughout my career, I weaved together the fundamentals of a Masters of Science in Business from Stanford’s Graduate School of Business (GSB) with training in creative thinking & collaborative design from Stanford’s Hasso Plattner Institute of Design (d.school).